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A&G Insurance Services

A & G Insurance Services (AGIS) (AFSL 241411) is a licensed provider of general insurance products and provides administration and claims services on behalf of Auto & General Insurance Company Limited (A&G).

AGIS is a customer and technology driven company focused on delivering innovative insurance products to the Australian market.

AGIS currently issues over 7,000 policies a week in Australia. Clients are supported by customer contact centres based in Queensland and a network of assessment centres in key markets.

AGIS policies are underwritten byA&G (ACN 111 586 353, AFS Licence No 285571). A&G is authorised by the Australian Prudential Regulation Authority (APRA), and licensed under the Australian Securities and Investments Commission (ASIC).

A&G is a member of the Insurance Council of Australia and participates in the General Insurance Code of Practice.

Update your policy

Updating your policy with AGIS is fast, hassle-free and important.

By updating your policy AGIS can keep your policy details up to date to ensure that your premium is correctly calculated and that you are properly covered.

Simply call 1800 858 747 and tell the customer service operator the details that you need to update your car insurance policy with.

How to make a claim

To make a car insurance claim, simply call 1300 885 996 with your claim details and AGIS’s friendly customer service team will guide you through the process without the need to fill in forms.

AGIS Claims Dispute Process

It is AGIS’s intention to provide you with the best possible service. However, if you have any cause for complaint, you should:

  • Contact the appropriate department manager at the details shown on the Insurance Certificate.
  • If the matter is not resolved to your satisfaction within 14 days, please write to the Dispute Resolution Manager at PO Box 342, Toowong, QLD 4066.
  • If you are still not happy with our answer we will give you details of independent dispute resolution facilities operated by Financial Ombudsman Service Limited.

Policy Documents

A&G Product Disclosure Statement

Car Insurance - Product Disclosure Statement - Part A
https://ecommerce.disconline.com.au/pc/PDS/PDSA.pdf

Car Insurance - Product Disclosure Statement - Part B
https://ecommerce.disconline.com.au/pc/PDS/PDSBST.pdf

AGIS Financial Services Guide

Financial Services Guide
https://ecommerce.disconline.com.au/pc/PDS/FSG.pdf

 
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