FAQs
Manage & Claim
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Manage & Claim
If you are an existing customer you can manage your policy online. Register or log in now.
GENERAL
FAQs
For easy reference, we have compiled a useful list of things to know, based on actual questions that are frequently asked.
AI Insurance is underwritten by Pacific International Insurance Pty Ltd (ABN 83 169 311 193 | AFS Licence No. 523921).
Yes, all of our insurance products include a 14 day cooling off period. During this period you can cancel your policy and receive a full refund (less any taxes or charges we are not able to recover) unless you have made a claim.
You may cancel your policy at any time during the period of insurance. A cancellation fee may apply. If you wish to cancel your policy please contact us on 1300 003 303.
We have a network of recommended repairers across Australia and will refer you to the closest one to assist in repairing your vehicle.
If someone makes a claim against you or you receive any correspondence about an accident you have been involved in, you should contact us as soon as possible. Our experienced claims team will then be able to assist you with this and any other aspect of your insurance claim.
Call us on 1300 003 303 and our experienced claims team will be there to help you. They will collect your claim information over the phone so you won’t need to fill out any forms.
We offer both agreed and market value policies. Agreed value policies may only be offered on certain risks that meet the required underwriting criteria.
Unless you are otherwise notified by us, we will automatically continue your cover on the terms contained in the renewal offer we send you. We will send this information to you at least 14 days before your insurance is due to expire. Our renewal offer will include any changes that we have made to your policy. If you do not wish to renew your policy, please contact us before renewal.
If no payment is received by your due date your cover will lapse and we may cancel your policy. In addition, resubmission fees will apply to any unpaid premium.
We recommend that all drivers are listed to avoid an unlisted driver excess in the event of a claim.
You can reduce your premium by paying the premium amount in one annual lump sum, increasing your basic excess or excluding drivers from cover.
This is the amount of your contribution in the event of a claim.
MANAGE
YOUR POLICY FAQs
If you need to make any changes to your Comprehensive Car Insurance policy, you can do so by calling our customer service team on 1300 00 33 03. Your premium may be affected depending on the changes being made to the policy.
However, we don’t charge any administration fees to make changes to your policy.
This is purely for privacy reasons. AI Insurance understands and appreciates the security concerns you may have as a website user. The security and confidentiality of the information that AI Insurance collects from you online is our priority.
This saves you time as you can easily check and change certain details online and access any correspondence that we have sent you.
We will send you all of your policy documents via email or post once you have purchased your policy. You can also obtain any of the documents online, from wherever you are and at any time, which means you don’t have to wait for our mail. You can save your documents electronically, have them emailed to you, or print them.
You can file a car insurance claim either online or over the phone at 1300 003 303. Please note that only a portion of your claim can be completed online. The final completion needs to be done telephonically.
If you’ve been in an accident, it is always best to report your claim as soon as possible, while it is fresh in your mind. You can submit your claim online anytime. Please note that only a portion of your claim can be done online. The final completion needs to be done telephonically.
We offer annual and monthly payment options, however an administration fee is charged with the first monthly instalment when paying monthly.
For credit card payments, we accept MasterCard and Visa only. If it’s easier we can also debit directly from your specified bank account.