Our policies are underwritten by The Hollard Insurance Company Pty Ltd, (Hollard). In Australia, Hollard is best known for their retail brand, Real Insurance. As an authorised insurer, Hollard is regulated by the Australian Prudential Regulation Authority. Hollard is also a holder of an AFS Licence and is regulated by the Australian Securities and Investments Commission. Although an independent company in Australia, Hollard is part of the Hollard group of companies which originated in South Africa. Hollard companies issue and distribute insurance products and services to more than 7.2 million policy holders worldwide, with offices in the United States, United Kingdom, countries within the Asia region and Africa.
Yes, all of our insurance products include a 14 day cooling off period. During this period you can cancel your policy and receive a full refund (less any taxes or charges we are not able to recover) unless you have made a claim.
How do I cancel my Comprehensive Car Insurance Policy?
You may cancel your policy at any time during the period of insurance; however you may be charged a cancellation fee. If you wish to cancel your policy please contact us on 1300 003 303.
Can I choose a repairer for my car?
We have a network of recommended repairers across Australia and will refer you to the closest one to assist in repairing your vehicle.
What if someone makes a claim against me?
If someone makes a claim against you or you receive any correspondence about an accident you have been involved in, you should contact us as soon as possible. Our experienced claims team will then be able to assist you with this and any other aspect of your insurance claim.
What do I do if I need to lodge a claim?
Call us on 1300 003 303 and our experienced claims team will be there to help you. They will collect your claim information over the phone so you won’t need to fill out any forms.
Do you offer agreed or market value policies?
We offer both agreed and market value policies. Agreed value policies may only be offered on certain risks that meet the required underwriting criteria.
How do I renew my Comprehensive Car Insurance Policy?
Unless you are otherwise notified by us, we will automatically continue your cover on the terms contained in the renewal offer we send you. We will send this information to you at least 14 days before your insurance is due to expire. Our renewal offer will include any changes that we have made to your policy. If you do not wish to renew your policy, please contact us before renewal.
What happens if I fall behind in my payments?
If no payment is received by your due date your cover will lapse and we may cancel your policy. In addition, resubmission fees will apply to any unpaid premium.
Do all drivers need to be listed on my policy?
We recommend that all drivers are listed to avoid an unlisted driver excess in the event of a claim.
How can I reduce my monthly premium?
You can reduce your premium by paying the premium amount in one annual lump sum, increasing your basic excess or excluding drivers from cover.
What is an excess?
This is the amount of your contribution in the event of a claim.