faq

For easy reference, we have compiled a list of useful things to know, based on actual questions that we are frequently asked.


 

Who underwrites your policies?

Our policies are underwritten by The Hollard Insurance Company Pty Ltd, (Hollard). In Australia, Hollard is best known for their retail brand, Real Insurance. As an authorised insurer, Hollard is regulated by the Australian Prudential Regulation Authority. Hollard is also a holder of an AFS Licence and is regulated by the Australian Securities and Investments Commission. Although an independent company in Australia, Hollard is part of the Hollard group of companies which originated in South Africa. Hollard companies issue and distribute insurance products and services to more than 7.2 million policy holders worldwide, with offices in the United States, United Kingdom, countries within the Asia region and Africa.

 

Do your policies have a cooling-off period?

Yes, all of our insurance products include a 14 day cooling off period. During this period you can cancel your policy and receive a full refund (less any taxes or charges we are not able to recover) unless you have made a claim.

 

 
How do I cancel my Comprehensive Car Insurance Policy?

 

Can I choose a repairer for my car?

 

What if someone makes a claim against me?

 

What do I do if I need to lodge a claim?

 

Do you offer agreed or market value policies?

 

How do I renew my Comprehensive Car Insurance Policy?

 

What happens if I fall behind in my payments?

 

Do all drivers need to be listed on my policy?

 

How can I reduce my monthly premium?

 

What is an excess?

 

 

How do I get a quote?

 

Can I pay for my insurance monthly?

 

 

Can I buy car insurance online?

 

 
When is my first premium paid?

 

Do you accept American Express or Diner’s Club?

 

 

How do I make changes to my Comprehensive Car Insurance Policy?

 

Why do I need to log in?

 

 
What are the benefits of managing my policy online?

 

How do I get copies of my policy documentation?

 

How do I make a claim?

 

Can I submit a claim after business hours?

 

Call us on 1300 003 303

Mon - Fri, 9am - 5pm AEST

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